SHIPPING AND RETURN POLICY
1. GENERAL INFORMATION:
We are currently shipping to: Spain, including the Balearic and Canary Islands, Andorra, Portugal, Italy, France, Germany, Belgium, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Malta, Netherlands, Hungary, Ireland, Latvia, Lithuania, Poland, United Kingdom, Romania, Sweden, United States and Canada. We DO NOT ship to remote areas.
We use DHL Express (24h) for Spain, Sweden, Finland.
We use DPD Group (Seur) for Andorra and Denmark.
We use DHL Parcel (Delivery times depend on which country you live in, usually takes from 2 to 6 days) for the rest of countries mentioned above.
We use Correos Standard Shipping for UK, USA and Canada.
If you have any questions about shipping times or rates, please contact us: firstname.lastname@example.org.
ELOQUENT CLICKS IS NOT RESPONSIBLE FOR ANY CUSTOMS, VAT OR TARIFF FEES THAT MAY APPLY ON THE RECIPIENT COUNTRY.
2. FREQUENTLY ASKED QUESTIONS:
- Are items with the indication "out of stock" restocked?
If an item is out of stock, we will try to replace it as soon as possible or propose a product similar to what you are looking for.
- Will I receive the same product that I see in the photo?
Yes, the image is generally a true representation of the product. In most cases, the actual size of the product is not reflected in the image. Please check the details before your purchase. Only on handcrafted products, there could be a slight difference in size or finish.
- How I can make sure I made my purchase?
Once you have placed your order, you will receive a confirmation email. If you do not receive it, please email us at email@example.com or firstname.lastname@example.org and we will provide you more information about your order.
- Can I remove an item from my order?
Yes. From the shopping cart you can delete the items you do not want as long as you have not processed the order.
- What should I do if I receive a defective item?
If, exceptionally, you receive a damaged or malfunctioned product, please contact us and we will provide a solution. As long as we have that item in stock, it will be exchanged for another one, otherwise, we will make a refund.
- What should I do if I receive an incorrect item?
If on any occasion, by mistake, you receive an item that you have not ordered, please contact us through our email and we will solve the incident as soon as possible.
3. PAYMENT METHODS:
We have the following payment methods available:
- Credit card: Visa, Visa Electron, Mastercard, American Express.
- What do I do if, by any reason, my credit card is declined?
Your card may be declined for one of the following reasons:
The card could be expired. Check that your card does not exceed the expiration date.
The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
Some data entered may be incorrect. Check that you have correctly filled all the necessary fields.
- Can I get an invoice in the name of my company?
Yes. You just have to email us at email@example.com or firstname.lastname@example.org and we will attach your invoice.
- Is it safe to use my credit card on your website?
Yes, through the Stripe payment system, the data is transmitted in SSL encrypted form. For payment with Visa and Mastercard, only CES (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is attached to the CES system, the system will contact the bank that issued it so that the buyer authorizes the purchase. When the bank confirms the authenticity, the card will be charged. Otherwise, the order will be canceled.
- Where I can get my order?
You can receive it at the address you choose (home, work, etc.).
We recommend to pay special attention to your address, not to make any typos.
- How long will it take for my order to arrive?
Your order is prepared in our warehouse the same day it was ordered (even Sundays!). The delivery takes a maximum of 6 days, you will receive the order at the address you have chosen.
- How much do I have to pay for shipping costs?
Generally, the cost depends on the following factors: weight, volume and distance. Make sure to check the shipping cost before finalizing the purchase. Eloquentclicks.com will offer free shipping on a selection of items or after exceeding a certain amount in your order. We are not responsible at all for any custom fees to receive your package in your country.
- What is the home delivery process?
Once the order is confirmed and paid, you will receive a confirmation e-mail. After we prepare your order and the delivery company picks it up, it may take a maximum of 6 days to reach your home.
- Do I have to pay something for my return?
Shipping costs for any type of return will be borne by the buyer, except for defective items.
- How do I return an item?
To return an item you must ship it to our warehouse. You will have to send it to us with the courier company of your preference and, once the item has arrived, we will review and verify that it is in perfect condition and with its factory packaging. In the case that everything is correct, we will return your money to the account through which the purchase was made.
- What is the deadline to make a return?
The deadline for any return is 15 days from the shipping confirmation email.
- How will I receive my refund?
Once the return is approved, you will receive the amount in the same account in which you made your purchase.
- When will I receive my refund?
After verifying that the items are in perfect condition, the amount will be credited to the account through which the purchase was made. Remember that the estimated time of payment to the credit card always depends on your bank. It shouldn’t take more than 10 business days to have the money on your account.
- What should I do if the amount of my refund is incorrect?
Get in touch with us by e-mail and we will solve the problem as soon as possible.
Eloquentclicks.com reserves the right to reject returns communicated or sent after the deadline, or items that are not in the same conditions in which they were received.
- Can I change my items?
Yes, you can request a return and make the new purchase online. If the reason for the exchange is that the item is defective, the shipping costs will be borne by our company.
- What is the deadline to make the change?
The deadline for any change is 15 days from the delivery confirmation email.
In case of any doubt, please contact us through any channel (e-mail or contact form).
* Eloquentclicks.com reserves the right to review and modify these conditions at any time.